Welcome to NuFi wallet's knowledge base. Learn more about NuFi (and access the wallet) on our homepage here or ask a question in our Discord server here.

 

Problem:

I can’t connect my hardware wallet to import its accounts; when I try to pair my hardware wallet, it displays an error message.

Solution:
Close any programs that might interfere with the connection between your Ledger/Trezor and your computer. This includes Ledger Live, Trezor Suite, antivirus software and browser add-ons.


When you connect your hardware wallet, please ensure that your device’s firmware and app are up to date and that the device is unlocked and ready. If you're using a Ledger, please make sure that the Cardano app is open and you see the prompt 'Waiting for commands'.


If that doesn’t fix the problem, try using a different browser.


If you're connecting a Trezor T and the process seems stuck, please ensure that you've enabled popups (look for an alert/warning message if you're not sure whether a popup has been blocked, and make sure popup-blocking is turned off in Settings, and that pop-up blockers are disabled).


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