Support Portal
•
[email protected]
Support Portal
[email protected]
Home
Solutions
Feedback & Feature Requests
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Getting Started
Basic Information
5
What is Mnemonic/Seed Phrase?
What are Assets?
Total Value, Total Balance, Available Balance
What are Accounts?
Check Account History
Create a Wallet
5
Create a seedless wallet using a social account like Google
How to set up Two-Factor Authentication (2FA) for social account wallets
Step by Step Guide (Hot Wallet)
Ledger Non-Seed Onboarding
Trezor Non-Seed Onboarding
Restore a Wallet
5
Create a Wallet Backup
Import/Recover an Existing Wallet
Cardano Wallet Migration (AdaLite, Daedalus, Yoroi)
Solana: Phantom Wallet Migration
Solana: Sollet/Solflare Wallet Migration
Add/Remove Accounts
4
Add Account - Hot Wallet
Add Account - Pair Ledger Nano S/X
Add Account - Pair Trezor Model T
Forget Account
Send/Receive
Send
3
Send using Hot Wallet
Send using Ledger Nano S/X
Send using Trezor Model T
Receive
3
Receive using Hot Wallet
Receive using Ledger Nano S/X
Receive using Trezor Model T
Exchange
Exchange
3
Exchange from External Account
Exchange from My Account
Exchange from External Account to External Account
NuFi Browser Extension
NuFi Browser Extension
8
Installing NuFi Browser Extension
Import Wallet using Backup File
Restore Wallet using Recovery Phrase
Connect to dApp
Swap on dApp
View all 8
NuFi Wallet Emulation
1
How to connect to Dapps that don't support NuFi (via Wallet Emulation mode)
Bridging or Migrating Assets
1
How to bridge assets between chains
WalletConnect
Overview
1
What is WalletConnect and how do I use it?
Troubleshooting
0
Staking
General
0
Cardano Staking
8
Cardano Staking
Stake ADA using Hot Wallet
Stake ADA using Ledger Nano S/X
Stake ADA using Trezor Model T
Total Balance and Available Balance in Staking
View all 8
Solana Staking
6
Solana Staking
Stake SOL using Hot Wallet
Stake SOL using Ledger Nano S/X
Rewards Withdrawal
Unstake SOL using Hot Wallet
View all 6
FLOW Staking
8
How to stake FLOW
Increase Stake
Withdraw Rewards to Available Balance
Restake Rewards
Withdraw Unstaked Funds to Available Balance
View all 8
NFT
Send
5
Send NFTs from Hot Wallet to External Wallet
Send NFTs from Hot Wallet to Internal Account
Send NFT from Hardware (Ledger) Wallet to External Wallet
Send NFT from Ledger Wallet to Internal Account
Bulk Send NFTs
Receive
0
Settings and Security
Settings and Security
4
Change Fiat Currency
Delete Profile
Activate Recovery Phrase
Show Recovery Phrase
Roadmap & Changelog
Roadmap
1
Roadmap 2022-23
Changelog
1
Changelog
Troubleshooting
Problems creating, restoring or logging in to a wallet
8
Can’t see login page – it asks me to create new wallet/restore wallet each time
Forgot password and can’t access wallet
Can’t open hardware wallet – it asks me to create a new wallet instead
Account is missing after I paired my hardware wallet
Account balance is zero after I restored hardware wallet using seed phrase
View all 8
Problems with transactions (including sending and receiving)
6
Transaction keeps failing: says 'Could not submit transaction'
Transaction 'Submitting' for a long time
Transfer didn’t arrive
Can’t send all the ADA shown in available balance
Sent ADA from exchange using wrong blockchain
View all 6
Problems with staking, unstaking or rewards
4
Staking rewards not received yet
Can’t unstake ADA
SOL staking account is inactive
Can’t stake full ADA balance
Problems with Ledger or Trezor hardware wallets
3
Can’t connect/pair hardware wallet
Can’t submit transaction using hardware wallet
Can't connect Trezor: loading circle just keeps spinning
Account balance is wrong
1
Account balance is zero
Developers
Testnet
1
NuFi TestNet Extension Installation