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Troubleshooting
Problems creating, restoring or logging in to a wallet
8
Can’t see login page – it asks me to create new wallet/restore wallet each time
Forgot password and can’t access wallet
Can’t open hardware wallet – it asks me to create a new wallet instead
Account is missing after I paired my hardware wallet
Account balance is zero after I restored hardware wallet using seed phrase
View all 8
Problems with transactions (including sending and receiving)
6
Transaction keeps failing: says 'Could not submit transaction'
Transaction 'Submitting' for a long time
Transfer didn’t arrive
Can’t send all the ADA shown in available balance
Sent ADA from exchange using wrong blockchain
View all 6
Problems with staking, unstaking or rewards
4
Staking rewards not received yet
Can’t unstake ADA
SOL staking account is inactive
Can’t stake full ADA balance
Problems with Ledger or Trezor hardware wallets
3
Can’t connect/pair hardware wallet
Can’t submit transaction using hardware wallet
Can't connect Trezor: loading circle just keeps spinning
Account balance is wrong
1
Account balance is zero
