Welcome to the NuFi support portal. To access the wallet, please visit https://wallet.nu.fi/.
Problem:
I tried to connect my hardware wallet by using the device’s seed phrase on the ‘Restore a wallet’ page but, when the account was added, the balance was zero.
Solution:
Your Ledger or Trezor wallet’s seed phrase isn’t compatible with the wallet restore function.
To use your hardware wallet with NuFi, first create a brand new wallet and then follow the instructions to pair your hardware wallet after that (see the second half of our step-by-step video guide here).
Please note: you should never enter your hardware wallet’s seed phrase anywhere online, even on Nu.Fi.
Related Articles:
- Troubleshooting: Account balance is zero
- Troubleshooting: Account is missing after I paired my hardware wallet
- How-to guides: Add Account - Pair Ledger Nano S/X
- How-to guides: Add Account - Pair Trezor Model T
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