Welcome to the NuFi support portal. To access the wallet, please visit https://wallet.nu.fi/ or download NuFi's Chrome extension with dApp connector here.

 

Problem:

I tried to connect my hardware wallet by using the device’s seed phrase on the ‘Restore a wallet’ page but, when the account was added, the balance was zero.


Solution:

Your Ledger or Trezor wallet’s seed phrase isn’t compatible with the wallet restore function.


To use your hardware wallet with NuFi, first create a brand new wallet and then follow the instructions to pair your hardware wallet after that (see the second half of our step-by-step video guide here).


Please note: you should never enter your hardware wallet’s seed phrase anywhere online, even on Nu.Fi.



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