I tried to connect my hardware wallet by using the device’s seed phrase on the ‘Restore a wallet’ page but, when the account was added, the balance was zero.
Your Ledger or Trezor wallet’s seed phrase isn’t compatible with the wallet restore function.
To use your hardware wallet with NuFi, first create a brand new wallet and then follow the instructions to pair your hardware wallet after that (see the second half of our step-by-step video guide here).
Please note: you should never enter your hardware wallet’s seed phrase anywhere online, even on Nu.Fi.
- Troubleshooting: Account balance is zero
- Troubleshooting: Account is missing after I paired my hardware wallet
- How-to guides: Add Account - Pair Ledger Nano S/X
- How-to guides: Add Account - Pair Trezor Model T