Problems creating, restoring or logging in to a wallet

Can’t see login page – it asks me to create new wallet/restore wallet each time
  Problem: Every time I visit wallet.nu.fi, I have to restore my wallet from scratch and I can’t find a way to log in to my existing wallet. Solution:...
Thu, 14 Apr, 2022 at 3:47 PM
Forgot password and can’t access wallet
   Problem: I can’t remember my wallet’s password; when I try to restore my wallet using the recovery phrase, it says that a wallet with that recovery phr...
Thu, 14 Apr, 2022 at 3:47 PM
Can’t open hardware wallet – it asks me to create a new wallet instead
  Problem: I can’t access my hardware wallet on NuFi: it asks me to create a new wallet instead, and there’s no option to connect my device. Solution:...
Thu, 14 Apr, 2022 at 3:47 PM
Account is missing after I paired my hardware wallet
  Problem: I created a new wallet and then paired my hardware wallet but, after I imported my hardware wallet's accounts, only one account is showing...
Thu, 14 Apr, 2022 at 3:47 PM
Account balance is zero after I restored hardware wallet using seed phrase
  Problem: I tried to connect my hardware wallet by using the device’s seed phrase on the ‘Restore a wallet’ page but, when the account was added, the bal...
Thu, 14 Apr, 2022 at 3:48 PM
Account balance is zero after I paired my hardware wallet
  Problem: I created a new wallet and then paired my hardware wallet but, after the account was imported from the device, the balance was zero. I know tha...
Thu, 14 Apr, 2022 at 3:48 PM
Can’t connect hardware wallet using iPad/iPhone
   Problem: I can’t connect my hardware wallet to NuFi using my iPad or iPhone. Solution: At present, it isn’t possible to connect your hardware wall...
Thu, 14 Apr, 2022 at 3:48 PM
Mnemonic/seed/recovery phrase isn’t working
  Problem: My seed phrase isn’t recognized when I try to restore my wallet; it always worked in the past but it isn’t working now. Solution: Please d...
Thu, 14 Apr, 2022 at 3:48 PM