Welcome to the NuFi support portal. To access the wallet, please visit https://wallet.nu.fi/.

 

Problem:

Every time I visit wallet.nu.fi, I have to restore my wallet from scratch and I can’t find a way to log in to my existing wallet.


Solution:

This happens when you 

a) clear your browser cache manually or enable ‘auto clear cache’ in the browser settings;

b) use incognito mode to access NuFi; or

c) use a privacy browser that clears all user data after each session (such as TOR).


If you clear your browser cache, you remove locally stored site data (i.e. the file saved to your computer which contains your NuFi profile and wallet information), and NuFi can’t detect that you’ve already created a wallet. As a result, you’ll be prompted to create a new wallet or restore an existing one, and you won’t be able to access the login screen.


If you use incognito mode, site data isn’t saved after you close the browser (or browser tab), and the same problem as above occurs.


To fix this, disable functions like ‘auto clear cache’ in your browser settings, and disable any browser add-ons that may do this automatically when you close the browser.


If you prefer to use incognito mode, we recommend that you:


1) Restore your wallet and re-pair any hardware wallets.

2) Download/export a backup file from Settings.

3) Use this backup file to restore your wallet instead of recovering your wallet using the recovery phrase.


Restoring your wallet using a backup file will restore all previously-paired hardware wallets and mnemonic wallets at once.


Please note, you need to export the backup file again after making any changes (such as adding a new mnemonic account, pairing a hardware wallet or renaming accounts) as the changes are not automatically saved in the file you previously downloaded.



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