Welcome to the NuFi support portal. To access the wallet, please visit https://wallet.nu.fi/.

  

Problem:

I can’t remember my wallet’s password; when I try to restore my wallet using the recovery phrase, it says that a wallet with that recovery phrase already exists, so I can’t re-add the wallet or set a new password.


Solution:

Clear your browser cache/saved site data (in your browser's settings) and then restore your wallet using the recovery phrase or a backup file; while restoring your wallet, you’ll be able to set a new password, which you can then change at any time from your wallet's Settings page.



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